Service Level Packages
All packages include:
- Free Technical Help Desk, Mon-Fri 9.00 a.m. - 5.00 p.m
- Assistance in set-up of secure on-site backups
Level 1 Support (4 Days)
Aimed at Children’s Centres, small Nursery Schools or other educational establishments where the provision of IT is minimal but where occasional assistance and support with the IT infrastructure is required.
- 3 days scheduled support comprising one half day visit each half term to provide technical support as requested by the client
- 1 day additional emergency support per year, delivered on an hourly basis when requested
Price on application
Level 2 Support (7 Days)
Aimed at small Primary Schools or those schools who have successfully implemented a manageable and stable network infrastructure.
- 6 days scheduled support comprising two half day visits each half term to provide technical support as requested by the school
- 1 day additional emergency support per year, delivered on an hourly basis when requested
Price on application
Level 3 Support (10 Days)
Aimed at small Primary Schools who have continual problems or issues with ICT hardware, software or connectivity.
- 9 days scheduled support comprising three half day visits each half term (every other week) to provide technical support as requested by the school
- 1 days additional emergency support per year, delivered on an hourly basis when requested
Price on application
Level 4 Support (21.5 Days)
Aimed at medium to large Primary Schools who have an ICT suite or wireless laptop environments comprising 20 or more laptops should be considering this level of support at minimum.
- 19.5 days scheduled support comprising 39 x half day visits per week during the year, to provide technical support as requested by the school
- 2 Days additional emergency support per year, delivered on an hourly basis when requested
Price on application
Level 5 Support (31 Days)
Aimed at large Primary Schools or those Medium Primary schools who have multiple ICT suites or wireless laptop environments comprising 40 or more laptops should be considering this level of support, where an ICT support technician will be available at your school for a full day once every 2 weeks and for a half a day visit every week in between.
- 29 days scheduled support comprising 20 x half day visits and 19 full day visits every other week during the year, to provide technical support as requested by the school
- 2 days additional emergency support per year, delivered on an hourly basis when requested
Price on application
Level 6 Support (41 Days)
Aimed at very large Primary Schools or those medium Primary schools who have multiple ICT suites or wireless laptop environments comprising 40 or more laptops, PDA’s or EDA’s should be considering this level of support, where an ICT support technician will be available at your school for a full day every week.
- 39 days scheduled support comprising one full day visit per week during the year, to provide technical support as requested by the school
- 2 days additional emergency support per year, delivered on an hourly basis when requested
Price on application